Absolutely! We've tested the Heat Coaster Pro with a wide range of ceramic mugs, which are the most commonly used mugs by coffee and tea enthusiasts. Our infrared sensor detects when a mug is placed on the heating area, ensuring that the cup sensing feature operates flawlessly.

Surely! With ikago Heat Coaster Pro, your drink will always be kept at the perfect temperature from the first sip to the last.

Definitely! ikago offers a broad range of customization, ranging from 105 °F to 175 °F, with the ability to set it in 1 °F increments. This enables you to find the perfect temperature for your drink and mug.

Yes. If the cup has not been moved for 2 hours or if there is no cup on the heating area for 15 minutes, our product will automatically shut off. This is to ensure that it is safe and easy to use without any worries.

We understand that frequent notifications can be bothersome, so we are currently developing an updated version of our product that eliminates all beeping sounds, except for when locking or unlocking the temperature adjustment. The new version will be available by the end of April. If you would like to exchange or purchase the updated version, please contact us at support@ikago.tech. We will promptly deliver the exchange or notify you once it's available.

Thank you for your patience. Rest assured that we are doing our best to ship your order as quickly as possible. You will receive tracking information via email soon.

Our team is working hard to ship orders as quickly as possible. However, due to circumstances outside our control, it is possible for orders to experience delays while in transit. Please don't worry if you notice no movement or delays in the tracking updates, as we are still working to ensure timely delivery of your order.

We take your satisfaction very seriously and offer a 30-day return guarantee. If you are unhappy with your purchase or have any questions about billing, please get in touch with us immediately at support@ikago.com. We will get to you asap and try our best to solve any issues. Please find more info in our Return & Exchange Policy.